Certified Power Supervisor: (CPSv) TVPPA’s Certified Power Supervisor curriculum is designed for public power distribution system supervisory personnel. This course of study focuses on how to reduce employee grievances, customer complaints, absenteeism, job-related accidents and turnover. CPSv is made up of 9 core classes and participants have 4 years to complete all the necessary classes.

Communicating Effectively with Utility Customers – This course uses group activities to help you learn and grow as a communicator in various situations. The emphasis is placed on creating and recognizing the time to create a memorable experience for the customers. This course is designed to be available for all levels of utility employees. This is a NASBA approved class. The instructional delivery method is “group-live.” You will receive 14 CPE credits in the Communications field of study. The program level is Intermediate. There are not any prerequisites for this course.

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