Participants will build on the principles and techniques learned in Interpersonal SupervisorySkills I and II. The course consists of three modules. Improving Employee Work Habits covers difficult employee situations, and offers techniques for enforcing company policies and regulations in a nonthreatening or confrontational way. Dealing with Employee Conflicts shows how to identify employee conflicts and teaches methods of conflict resolution, resolving misunderstandings, and avoiding negative interactions. Communicating with Your Boss\ teaches specific techniques for framing’ communications with superiors. This course requires completion of prerequisite courses.

The program is part of Tennessee Valley Public Power Association’s (TVPPA) Certified Power Supervisor (CPSv) program.

Certified Power Supervisor (CPSv): TVPPA’s Certified Power Supervisor curriculum is designed for public power distribution system supervisory personnel. This course of study focuses on how to reduce employee grievances, customer complaints, absenteeism, job-related accidents and turnover. CPSv is made up of 9 core classes and participants have 4 years to complete all the necessary classes.

Courses to Complete to Earn CPSv Certificate:

1. Buddy-to-Boss with Succession Planning
2. Fundamental Supervisory Skills
3. Goal Setting and Planning
4. Interpersonal Supervisory Skills I
5. Communicating Effectively with Utility Customers
6. Interpersonal Supervisory Skills II
7. Interpersonal Supervisory Skills III
8. Bridging the Generation Gap
9. Making Performance Appraisals Matter

Participants may complete the course as a standalone course outside of pursuing CPSv certification.

Morning snacks and lunch will be provided.

Details