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CLASS:PUBLIC
DESCRIPTION: Participants will build on the principles and techniques learned in Interpersonal Supervisory Skills I and II. The course consists of three modules. Improving Employee Work Habits covers difficult employee situations, and offers techniques for enforcing company policies and regulations in a nonthreatening or confrontational way. Dealing with Employee Conflicts shows how to identify employee conflicts and teaches methods of conflict resolution, resolving misunderstandings, and avoiding negative interactions. Communicating with Your Boss\ teaches specific techniques for framing’ communications with superiors. This course requires completion of prerequisite courses.
The program is part of Tennessee Valley Public Power Association’s (TVPPA) Certified Power Supervisor (CPSv) program.
Certified Power Supervisor (CPSv): TVPPA’s Certified Power Supervisor curriculum is designed for public power distribution system supervisory personnel. This course of study focuses on how to reduce employee grievances, customer complaints, absenteeism, job-related accidents and turnover. CPSv is made up of 9 core classes and participants have 4 years to complete all the necessary classes.
Courses to Complete to Earn CPSv Certificate:

Buddy-to-Boss with Succession Planning
Fundamental Supervisory Skills
Goal Setting and Planning
Interpersonal Supervisory Skills I
Communicating Effectively with Utility Customers
Interpersonal Supervisory Skills II
Interpersonal Supervisory Skills III
Bridging the Generation Gap
Making Performance Appraisals Matter

Participants may complete the course as a standalone course outside of pursuing CPSv certification.
Morning snacks and lunch will be provided.
DTEND;TZID="Eastern Standard Time":20250910T153000
DTSTART;TZID=Eastern Standard Time:20250909T083000
LOCATION:8553 Commodity Circle\, Orlando\, FL 32819
SUMMARY:*NEW DATE* – Interpersonal Supervisory Skills III
PRIORITY:5
SEQUENCE:0
URL;VALUE=URI:https://fmpa.com/aci_events/interpersonal-supervisory-skills-iii/
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