The Interpersonal Supervisory Skills I seminar includes three modules: Getting Employee Commitment provides training on how to establish specific and measurable objectives which will gain employee acceptance; Giving Orders & Instructions shows trainees, step-by-step, how to issue orders and instructions effectively; and Delegating Effectively explores the when, whom and what of delegating and how to use delegation as a motivational tool. This course requires completion of prerequisite courses.

The program is part of Tennessee Valley Public Power Association’s (TVPPA) Certified Power Supervisor (CPSv) program.

Certified Power Supervisor (CPSv): TVPPA’s Certified Power Supervisor curriculum is designed for public power distribution system supervisory personnel. This course of study focuses on how to reduce employee grievances, customer complaints, absenteeism, job-related accidents and turnover. CPSv is made up of 9 core classes and participants have 4 years to complete all the necessary classes.

Courses to Complete to Earn CPSv Certificate:

1. Buddy-to-Boss with Succession Planning
2. Fundamental Supervisory Skills
3. Goal Setting and Planning
4. Interpersonal Supervisory Skills I
5. Communicating Effectively with Utility Customers
6. Interpersonal Supervisory Skills II
7. Interpersonal Supervisory Skills III
8. Bridging the Generation Gap
9. Making Performance Appraisals Matter

Participants may complete the course as a standalone course outside of pursuing CPSv certification.

Morning snacks and lunch will be provided.

Details