The Bridging the Generation Gap training explores working with different generations of employees effectively and the varied attitudes and expectations of different generations. Topics discussed include:

• Values and characteristics of Traditionals, Baby Boomers, Generation X, Milliennials, and a preview of Generation Z
• How to meet employee expectations in both recruiting and retention
• How to manage generations effectively
• Tips for fostering a workplace culture where all generations can contribute to their full potential by building on shared values
• Tips for capitalizing on generational strengths

The program is part of Tennessee Valley Public Power Association’s (TVPPA) Certified Power Supervisor (CPSv) program.

Certified Power Supervisor (CPSv): TVPPA’s Certified Power Supervisor curriculum is designed for public power distribution system supervisory personnel. This course of study focuses on how to reduce employee grievances, customer complaints, absenteeism, job-related accidents and turnover. CPSv is made up of 9 core classes and participants have 4 years to complete all the necessary classes.

Courses to Complete to Earn CPSv Certificate:

1. Buddy-to-Boss with Succession Planning
2. Fundamental Supervisory Skills
3. Goal Setting and Planning
4. Interpersonal Supervisory Skills I
5. Communicating Effectively with Utility Customers
6. Interpersonal Supervisory Skills II
7. Interpersonal Supervisory Skills III
8. Bridging the Generation Gap
9. Making Performance Appraisals Matter

Participants may complete the course as a standalone course outside of pursuing CPSv certification.

Morning snacks and lunch will be provided.

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