Many managers find performance appraisals to be one of the most dreaded responsibilities of their position, they find that reviews are done more out of routine than for growth and improvement. If not done correctly, they can certainly do more harm than good. This session will provide guidance for preparing, scheduling and conducting reviews to make the process simpler but far more powerful, useful and enjoyable for the manager and the employee.

The program is part of Tennessee Valley Public Power Association’s (TVPPA) Certified Power Supervisor (CPSv) program.

Certified Power Supervisor (CPSv): TVPPA’s Certified Power Supervisor curriculum is designed for public power distribution system supervisory personnel. This course of study focuses on how to reduce employee grievances, customer complaints, absenteeism, job-related accidents and turnover. CPSv is made up of 9 core classes and participants have 4 years to complete all the necessary classes.

1. Bridging the Generation Gap
2. Fundamental Supervisory Skills
3. Making Performance Appraisals Matter
4. Interpersonal Supervisory Skills I
5. Communicating Effectively with Utility Customers
6. Buddy to Boss with Succession Planning
7. Goal Setting & Planning
8. Interpersonal Supervisory Skills II
9. Interpersonal Supervisory Skills III

Details