This seminar includes three modules: Positive Reinforcement for Improved Performance illustrates how to make employees more productive through positive supervision; Assessing Employee Performance demonstrates the most effective techniques for measuring results against actual performance; and Using Positive Discipline gives specific guidelines and standards for changing unacceptable behavior without adverse consequences. This course requires completion of prerequisite courses.

The program is part of Tennessee Valley Public Power Association’s (TVPPA) Certified Power Supervisor (CPSv) program.

Certified Power Supervisor (CPSv): TVPPA’s Certified Power Supervisor curriculum is designed for public power distribution system supervisory personnel. This course of study focuses on how to reduce employee grievances, customer complaints, absenteeism, job-related accidents and turnover. CPSv is made up of 9 core classes and participants have 4 years to complete all the necessary classes.

1. Bridging the Generation Gap
2. Fundamental Supervisory Skills
3. Making Performance Appraisals Matter
4. Interpersonal Supervisory Skills I
5. Communicating Effectively with Utility Customers
6. Buddy to Boss with Succession Planning
7. Goal Setting & Planning
8. Interpersonal Supervisory Skills II
9. Interpersonal Supervisory Skills III

Participants may complete the course as a standalone course outside of pursuing CPSv certification.

Morning snacks and lunch will be provided.

Details