The Interpersonal Supervisory Skills I seminar includes three modules: Getting Employee Commitment provides training on how to establish specific and measurable objectives which will gain employee acceptance; Giving Orders & Instructions shows trainees, step-by-step, how to issue orders and instructions effectively; and Delegating Effectively explores the when, whom and what of delegating and how to use delegation as a motivational tool.

This course requires completion of prerequisite courses.

The program is part of Tennessee Valley Public Power Association’s (TVPPA) Certified Power Supervisor (CPSv) program.

Certified Power Supervisor (CPSv): TVPPA’s Certified Power Supervisor curriculum is designed for public power distribution system supervisory personnel. This course of study focuses on how to reduce employee grievances, customer complaints, absenteeism, job-related accidents and turnover. CPSv is made up of 9 core classes and participants have 4 years to complete all the necessary classes.

1. Bridging the Generation Gap
2. Fundamental Supervisory Skills
3. Making Performance Appraisals Matter
4. Interpersonal Supervisory Skills I
5. Communicating Effectively with Utility Customers
6. Buddy to Boss with Succession Planning
7. Goal Setting & Planning
8. Interpersonal Supervisory Skills II
9. Interpersonal Supervisory Skills III

Participants may complete the course as a standalone course outside of pursuing CPSv certification.

Morning snacks and lunch will be provided.

Details