Gain a clear understanding of how electric utility systems work, from power generation to the customer meter. This engaging two-day course provides a practical overview of the equipment, infrastructure, and processes that deliver electricity safely and reliably.

Who Should Attend?

This course is ideal for:

• Technical employees with less than six years of utility experience
• Non-technical employees at ANY experience level
• Customer Service Representatives (CSRs)
• IT, Purchasing, and Warehouse
• Professionals in accounting, finance, legal, human resources, communications, and administrative roles

Whether you’re new to the utility industry or seeking a better understanding of electric system operations, this course provides the essential knowledge needed to support utility customers and operations with confidence.

Participants will learn:

• How electricity is generated using hydro, steam, wind, gas turbines, reciprocating engines, and other energy sources
• The fundamentals of AC and DC power, voltage, current, and three-phase systems
• How electricity travels through transmission and distribution systems to homes and businesses
• The purpose and operation of substations, transformers, circuit breakers, relays, and other key utility equipment
• Voltage control, grounding, lightning protection, and transformer fundamentals
• How utility system components work together to ensure reliable service

The course concludes with a guided review of a complete utility system diagram, reinforcing key concepts from generation to the end customer.

Details