The Communicating Effectively with Utility Customers course uses group activities to help you learn and grow as a communicator in various situations. The emphasis is placed on creating and recognizing the time to create a memorable experience for the customers. This course is designed to be available for all levels of utility employees. This is a NASBA approved class. The instructional delivery method is “group-live.” You will receive 14 CPE credits in the Communications field of study. The program level is Intermediate. There are not any prerequisites for this course.

The program is part of Tennessee Valley Public Power Association’s (TVPPA) Certified Power Supervisor (CPSv) program.

Certified Power Supervisor (CPSv): TVPPA’s Certified Power Supervisor curriculum is designed for public power distribution system supervisory personnel. This course of study focuses on how to reduce employee grievances, customer complaints, absenteeism, job-related accidents and turnover. CPSv is made up of 9 core classes and participants have 4 years to complete all the necessary classes.

1. Bridging the Generation Gap
2. Fundamental Supervisory Skills
3. Making Performance Appraisals Matter
4. Interpersonal Supervisory Skills I
5. Communicating Effectively with Utility Customers
6. Buddy to Boss with Succession Planning
7. Goal Setting & Planning
8. Interpersonal Supervisory Skills II
9. Interpersonal Supervisory Skills III

Participants may complete the course as a standalone course outside of pursuing CPSv certification.

Morning snacks and lunch will be provided.

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