Certified Power Supervisor (CPSv)
Overview
TVPPA’s Certified Power Supervisor curriculum is designed for public power distribution system supervisory personnel. This course of study focuses on how to reduce employee grievances, customer complaints, absenteeism, job-related accidents and turnover. CPSv is made up of 9 core classes and participants have 4 years to complete all the necessary classes.
Details
8553 Commodity Circle, Orlando, FL 32819
Topics
Fundamental Supervisory Skills (Students are required to complete a DISC profile before class)
Communicating Effectively with Utility Customers (Approved by National Association of State Boards of Accountancy (NASBA) and provides 14 CPEs)
Interpersonal Supervisory Skills I
Interpersonal Supervisory Skills II
Interpersonal Supervisory Skills III
Goal Setting & Planning
Buddy-to-Boss
Bridging the Generation Gap
Making Performance Appraisals Matter
About the Instructor
The course will be presented by certified training specialists from Tennessee Valley Public Power Association (TVPPA).